Frequently Asked Questions

What is this service?

We provide asynchronous telehealth consultations with licensed clinicians, followed by pharmacy fulfillment if treatment is prescribed.

How does it work?

Complete a secure medical intake form. A licensed clinician reviews your information and may follow up with questions. If treatment is appropriate and prescribed, a licensed pharmacy partner fulfills your prescription.

Who are the clinicians?

All clinicians on our platform are licensed healthcare professionals.

What states do you serve?

We currently provide services in all 50 states. State availability may vary based on regulatory requirements.

How long does the process take?

Most consultations are reviewed within 24-48 hours. Pharmacy fulfillment typically takes 3-5 business days after prescription approval.

What are the costs?

Consultation fees are displayed during the intake process. Medication costs, if prescribed, are separate and provided by the pharmacy.

Is my information secure?

Yes, we are HIPAA compliant and use industry-standard security measures to protect your health information.

Can I use insurance?

Please contact us for information about insurance coverage and eligibility.

Have more questions? Contact our support team.